Team Uniform & Product Operations Manager

Location: In-Office – Indianapolis Area
Reports To: CEO
Role Type: Product & Order Operations / Sales Support

Role Purpose

The Uniform & Product Operations Manager exists to ensure Team Image’s uniform, sublimation, equipment, and related product orders are accurate, organized, and completed on time, while removing operational work from Brand Reps so they can spend more time selling, developing client relationships, and generating new business.

This position serves as the primary operational resource between Brand Reps, Client Success, Art, vendors, and production partners for uniform and sublimation orders.

The role owns and supports the process from product selection and design coordination through pricing, order placement, tracking, and final order oversight.

Success in this role means Brand Reps have a simple, reliable process for submitting opportunities and the information needed to execute them—and Team Image has clear visibility into where every order stands.

Important Information Before You Apply

We want to be transparent about several important aspects of this opportunity so candidates can determine whether the position is the right fit before moving forward in the hiring process.

Compensation

The base salary for this position is $52,000 per year, with the opportunity to earn additional compensation through a bonus program.

Any bonus opportunity associated with this position would not begin until the 2027 calendar year. Additional details regarding the bonus structure and performance expectations will be shared as the program is finalized.

Benefits

Team Image does not currently offer a traditional employee benefits package.

We understand benefits are an important part of a career decision and recognize that the absence of traditional benefits may prevent some candidates from being able to consider this opportunity. We want to communicate this clearly and early so every candidate can make an informed decision about whether they would like to continue through the hiring process.

Hiring Process & Exercises

We take the hiring process seriously and want both Team Image and the candidate to have a strong understanding of whether the position is the right fit.

Candidates who advance through the hiring process should expect to complete four hiring exercises:

• Two exercises before the in-person interview
• Two exercises following the in-person interview

Candidates should only continue in the process if they are comfortable completing these exercises as part of our evaluation process.

Our goal is to be transparent about the opportunity, expectations, and hiring process from the beginning so candidates can decide whether Team Image and this position are the right fit for them.

Core Values & Expectations

At Team Image, every team member is expected to consistently demonstrate our Core Values:

• We Care – Our people and clients matter. We build strong relationships and support our team.
• We Rep the Brand – We show up with energy, pride, and professionalism every time.
• We Own It – We take responsibility, solve problems, and follow through.
• We Learn. We Teach. We Grow. – We stay coachable, improve daily, and help others grow.
• We Focus on the Client Experience – Every role, decision, and interaction should help create a great client experience.

Performance is measured not only by results, but by how consistently these values are demonstrated.

5 Key Areas of Responsibility

1. Product Management & Rep Support

Serve as a go-to resource for Team Image’s team uniforms, hard goods, sports equipment, sublimated products, and related product offerings.

Responsibilities

• Maintain strong working knowledge of Team Image’s primary uniform, equipment, and sublimation offerings.
• Help Brand Reps identify the right products for their clients without overwhelming them with unnecessary options.
• Work with leadership to narrow large vendor catalogs into preferred, easy-to-sell product offerings.
• Develop recommended or preferred product options by sport, category, price point, or client need.
• Assist Brand Reps with product selection when additional expertise is needed.
• Research products and sourcing options when existing offerings do not meet a client’s needs, working across Team Image’s domestic vendor partners (including Champro, UBIX, and Momentec) and international manufacturing partners (including Coach Sugri and Interpresent Sports).
• Create and maintain easy-to-use product resources and reference materials that allow Brand Reps to quickly identify and confidently present recommended products to clients.
• Create, develop, and maintain marketing and sales materials for Team Image’s uniform, equipment, sublimation, and related product offerings. This includes product guides, sales sheets, product comparisons, presentation materials, visual references, and other client- or Brand Rep-facing resources needed to effectively market and sell Team Image’s products.
• Ensure product marketing materials remain accurate, organized, visually professional, and current as vendor offerings, pricing, product availability, and preferred products change.
• Train Brand Reps on product offerings and the information required to move an opportunity into an order.

Outcome: Brand Reps can confidently present a manageable selection of products to clients and know where to go when additional product expertise is required.

2. Design & Mockup Coordination

Help move uniform and sublimation opportunities from an idea into a complete, order-ready design.

Responsibilities

• Create or coordinate uniform and product mockups.
• Serve as a resource for Brand Reps who need additional help developing uniform concepts.
• Work with Brand Reps and Art to make sure design requests contain the necessary information.
• Help establish clear ownership and handoffs between the Brand Rep, Art Department, and this position.
• Utilize vendor uniform builders, templates, ChatGPT, and other approved AU and design tools to develop, refine, and communicate unfirm concepts efficiently.
• Ensure designs contain the specifications necessary for accurate ordering and obtain/document required client approval and vendor/manufacturer confirmation before an order is released for production.
• Support client-facing product presentations, fittings, and design conversations when needed.

Outcome: Uniform designs move efficiently from concept to approval without unnecessary back-and-forth or confusion over ownership.

3. Pricing & Order Preparation

Create a consistent process that makes uniform and product pricing easy to understand and orders easy to submit.

Responsibilities

• Create, maintain, and utilize a standardized pricing spreadsheet and supporting pricing resources for uniforms, sublimation, equipment, and related products, including current vendor costs and approved selling-price guidance as applicable.
• Assist Brand Reps with pricing when needed.
• Verify pricing information is accurate and complete before an order is marked ready to submit.
• Develop and maintain standardized order-submission templates for Brand Reps.
• Ensure all required information—including products, quantities, sizes, rosters, artwork, personalization, pricing, approvals, delivery expectations, and other specifications—is collected and organized so the order is ready for final submission.
• Identify and resolve missing or unclear information before handing the order into the placement/production stage.
• Train Brand Reps on how to properly prepare and submit orders.

Outcome: Brand Rep opportunities are converted into complete, correctly priced, approval-ready order packages that can move directly into order placement without repeated follow-up for missing information.

4. Order Placement & Sublimation Management

Own or coordinate the placement and execution of assigned uniform and sublimation orders.

Responsibilities

• Place or coordinate orders with approved vendors and manufacturing partners.
• Manage the operational process for Team Image’s primary sublimation and uniform vendors, including:
• Maintain knowledge of each vendor’s ordering requirements, capabilities, pricing structure, production timelines, and communication process.
• Confirm that artwork, rosters, sizing, quantities, personalization, shipping information, and other specifications are correct before submission.
• Maintain documentation associated with each order.
• Communicate clearly with vendors, Brand Reps, Client Success, Art, and other internal stakeholders throughout the process.
• Help Brand Reps understand the ordering process and vendor requirements so they can submit better information upfront.
• Support hands-on order needs, including sorting, bagging, tagging, or other fulfillment activities when necessary to keep jobs moving.

Outcome: Orders are submitted accurately and efficiently, with fewer errors, delays, and communication gaps.

5. Order Tracking & Oversight

Maintain visibility over active uniform and product orders and proactively ensure jobs stay on schedule.

Responsibilities

• Maintain Team Image’s uniform/product order tracking system.
• Enter and update order information throughout the life of each project.
• Track important dates, approvals, vendor submissions, production status, expected completion, shipping, and delivery.
• Follow each assigned order from submission through completion.
• Proactively follow up with vendors and internal team members when an order is stalled or approaching a deadline.
• Identify potential problems before they affect the client.
• Escalate delays, errors, or unresolved issues when necessary.
• Provide Brand Reps and leadership with clear visibility into order status.
• Look for recurring breakdowns in the process and recommend improvements.
• Help build scalable systems, templates, and workflows that make order management easier as Team Image grows.

Outcome: Team Image knows where orders stand, issues are addressed proactively, and client deadlines are consistently protected.

Brand Rep Support Philosophy

Brand Reps are a primary internal client of this role.

This position should remove unnecessary operational work from Brand Reps while still helping them understand Team Image’s products and processes.

The goal is not to remove the Brand Rep from the client relationship. The goal is to create a strong handoff:

Brand Rep sells and manages the client relationship → this position helps turn the sale into an accurate, executable order → internal teams and vendors execute → this position helps ensure the order stays on track.

The result should be more time for Brand Reps to:

• Develop new business
• Meet with clients
• Build relationships
• Follow up on opportunities
• Generate additional sales

Key Measurables

Performance should be measured primarily by operational execution and the effectiveness of support provided to the sales team.

Key measurements may include:

• Percentage of orders submitted correctly the first time
• On-time order completion/delivery
• Number of order errors or reworks
• Order and mockup turnaround time
• Accuracy and completeness of order information
• Timeliness of order-tracker updates
• Vendor response and follow-up efficiency
• Reduction in Brand Rep administrative/order-processing time
• Brand Rep satisfaction with product and order support
• Process improvements implemented

Key Skills & Competencies

• Strong understanding of team uniforms, sublimation, sports equipment, and related products
• Strong organizational and project-management skills
• Ability to manage multiple active orders and deadlines simultaneously
• High attention to detail
• Strong follow-through and accountability
• Ability to communicate effectively with salespeople, artists, Client Success, vendors, and leadership
• Comfortable working directly with domestic and international vendors
• Ability to learn and navigate vendor ordering platforms, uniform builders, and approved AI tools, including ChatGPT, Gemini, Claude, and similar platforms; willingness to adopt new AI-enabled workflows as Team Image’s processes evolve
• Ability to understand and communicate pricing
• Mockup, design, or creative experience strongly preferred
• Strong problem-solving skills
• Process- and systems-oriented mindset
• Comfortable working hands-on when necessary to get an order completed

G.W.C. Expectations

The right person for this position must demonstrate all three components of G.W.C.:

Get It
Understands the purpose of the position, how the uniform/product process works, and how the role supports Brand Reps, internal teams, vendors, and clients.

Want It
Actively wants to own the operational details of uniform and product orders, solve problems, support the sales team, and ensure jobs get completed correctly.

Capacity to Do It
Has the organization, communication skills, product knowledge, attention to detail, problem-solving ability, and workload capacity necessary to manage multiple orders and responsibilities at once.

Work Environment & Expectations

• In-office role in the Indianapolis area
• Frequent collaboration with Brand Reps, Client Success, Art, Operations, and leadership
• Frequent communication with domestic and international vendors
• Hands-on involvement with products, samples, fittings, mockups, and orders
• Flexibility during seasonal sports deadlines and high-volume periods
• Occasional client-facing meetings and fittings
• Willingness to step outside normal responsibilities when necessary to protect an order or client deadline
• Comfortable working within Team Image’s technology stack, including Monday.com, SharePoint, WhatsApp, vendor online builders, ChatGPT, and other approved AI tools and functions, with the ability and willingness to learn new platforms as the stack evolves

Success Definition – First 90 Days

Within the first 90 days, the Uniform & Product Operations Manager should:

• Develop a strong understanding of Team Image’s primary uniform, equipment, and sublimation vendors.
• Understand the ordering process and requirements for Champro, Ubix, Coach Sugri, Momentec, and Interpresent Sports.
• Establish a reliable system for tracking active orders.
• Help establish a standardized Brand Rep order-submission process.
• Identify preferred products and begin simplifying product choices for Brand Reps.
• Successfully support Brand Reps with mockups, product selection, pricing, and order placement.
• Demonstrate consistent follow-up on active orders and deadlines.
• Establish strong communication and trusted working relationships with rand Reps, Client Success, Art, vendors, and leadership, creating a welcoming and dependable presence that gives Brand Reps confidence in bring opportunities, questions, and order needs to this role.
• Identify gaps in the existing product-to-order workflow and recommend solutions.

Role Expectation

This role requires a highly organized, proactive, hands-on person who takes ownership of details and follows projects through completion.

The Uniform & Product Operations Manager should be able to move comfortably between product expertise, creative problem-solving, order execution, and operational oversight while keeping the primary objectives of the position clear:

Get orders right. Get orders done on time. Make the process easier for Brand Reps. Give Brand Reps more time to sell.

Success means Team Image has a repeatable and scalable uniform and product process, Brand Reps know exactly where to go for support, internal teams receive better information, vendors receive more accurate orders, and clients receive a better overall experience.